Contact Us

If you need to reach us, keep it simple. Send a message and we’ll respond.

We don’t run a call centre or outsource replies. When you contact us, you’re speaking directly to someone who understands the content and the platforms we review.

How to Get in Touch

Email: [email protected]

We don’t publish a static email address to avoid automated abuse, but every legitimate enquiry gets a response.

What to Contact Us About

We encourage you to reach out if:

• You’ve spotted outdated or incorrect information
• A poker site has changed its terms, payouts, or behaviour
• You’ve had a withdrawal issue you think should be documented
• You want clarification on how we rate or review platforms
• You have a general question about content on the site

If your message improves accuracy or helps other players make better decisions, it matters.

What We Don’t Do

To keep responses useful and focused, there are limits to what we can help with:

• We do not manage accounts for any poker site
• We cannot recover lost funds or intervene in disputes
• We do not provide personalised gambling advice or strategy coaching
• We do not recommend bypassing self-exclusion systems

If you’re dealing with a dispute, your best route is the poker site’s support team or its licensing authority.

Response Times

We aim to respond within 24-48 hours.

More complex queries, especially those involving verification or follow-up testing, may take longer. If that’s the case, we’ll tell you.

Responsible Communication

If your message relates to loss of control, compulsive play, or financial stress, we will point you toward appropriate support resources rather than trying to handle it ourselves.

This site provides information, not intervention. There are organisations better equipped to help in those situations, and we will direct you to them when needed.

Reporting Issues With a Site

If you’re reporting a problem with a poker platform, include as much detail as possible:

• Site name
• Payment method used
• Timeline (deposit, play, withdrawal request)
• Nature of the issue (delay, refusal, verification problems, etc.)

We may use this information to investigate patterns and update reviews where necessary.

Final Note

We take user input seriously, but we verify everything before acting on it.

One report doesn’t change a ranking. Consistent, evidence-backed issues do.